The Slogan of Putting Customers First in Focus !
The Slogan of Putting Customers First in Focus (PCFOF) !
This slogan has been adapted by a wide numbers of companies around the world , since the first of 2012 , we have adpated this slogan since we belive that cusromers are always first .
This is our slogan :(PUTTING CLIENTS FIRST IN FOCUS) which we firstly used since the fisrt of 2012 . It is our promise and endeavours , where we do our best for our valued guests and we grant more than expectations . If you don’t feel we are fulfilling our 'Charter’ - please let me know.
Wish you have a nice holiday in achieving your targets and expectation !
Upon which this slogan has been adapted , we are happy to list our own customer charter :
While Booking
We promise to...
• Treat you as an individual and understand your needs.
• Give you efficient, friendly and knowledgeable service.
• Communicate a true and honest description of your holiday.
• Provide an answer (or response) to any question about your trip.
• Make sure you can contact an expert on any request within 24 hours.
• Respond to any email enquiry within 12-24 working hours. (Except holidays)
Before You Travel
We promise to…
• Assign a personal named request expert to handle your booking until departure.
• Respond to any email enquiry within 12-24 working hours.
• Provide you with the essential information you need to prepare in good time.
Your Holiday
We promise to…
• Deliver the holiday we said we would; we will meet or exceed your expectations.
• Provide a leader/guide who will inform, inspire and share your passion for travel.
• Ensure the safety of all our clients, whilst maintaining a spirit of adventure.
• Operate our holidays responsibly, sensitively and respectfully.
• Give something back through our projects and to our host communities.
After Your Holiday
We promise to…
• Encourage and listen to all feedback and make changes where we can.
• Value your loyalty and welcome you back on a future holiday.