The Slogan of Putting Customers First in Focus !

The Slogan of Putting Customers First in Focus !

The Slogan of Putting Customers First in Focus (PCFOF)

This slogan has been adapted by a wide numbers of companies around the world , since the first of 2012 , we have adpated this slogan since we belive that cusromers are always first . 

This is our slogan :(PUTTING CLIENTS FIRST IN FOCUS) which we firstly used since the fisrt of 2012 . It is our promise and endeavours , where we do our best for our valued guests and we grant more than expectations . If you don’t feel we are fulfilling our 'Charter’ - please let me know.

Wish you have a nice holiday in achieving your targets and expectation ! 

Upon which this slogan has been adapted , we are happy to list our own customer charter : 

 

While Booking

We promise to...

• Treat you as an individual and understand your needs.

• Give you efficient, friendly and knowledgeable service.

• Communicate a true and honest description of your holiday.

• Provide an answer (or response) to any question about your trip.

• Make sure you can contact an expert on any request  within 24 hours.

• Respond to any email enquiry within 12-24 working hours. (Except holidays)

 

Before You Travel

We promise to…

• Assign a personal named request expert to handle your booking until departure.

• Respond to any email enquiry within 12-24 working hours.

• Provide you with the essential information you need to prepare in good time.

 

Your Holiday

We promise to…

• Deliver the holiday we said we would; we will meet or exceed your expectations.

• Provide a leader/guide who will inform, inspire and share your passion for travel.

• Ensure the safety of all our clients, whilst maintaining a spirit of adventure.

• Operate our holidays responsibly, sensitively and respectfully.

• Give something back through our projects and to our host communities.

After Your Holiday

We promise to…

• Encourage and listen to all feedback and make changes where we can.

• Value your loyalty and welcome you back on a future holiday.