PAYMENT METHODS & CONDITIONS
CWRT PAYMENT METHODS, TERMS AND CONDITION, CANCELLATION AND REFUND POLICIES.
PAYMENT METHODS
For all tours a 100% deposit (Full Amount) is required at the time of booking. Some cases can be negotiated in terms of deposit in case of group(s) But deposit is needed and the remaining is required 14 days before the commencement date of your tour. It is recommended to pay the full amount for the booking.
Payment for the tour/deposit can be made using one of the following methods:
1. Credit Card Payment
You can use a Visa or Mastercard credit card to make an advance payment through either Middle East Payment Services (MEPS) Jordan or Emerging Markets Payment (EMP) Middle East. Credit card payments are subject to a 3% surcharge.
All Payments are handled and charged securely through :
- MEPS : https://www.mepspay.com/
- EMP : https://empjordan.com.jo/en/index.jsp
1a. Credit card payments using an authorisation form
To make an offline payment a credit card authorisation form can be downloaded from this link : Credit Card Authorisation Form
Fill out the authorisation form and return it to us by email or fax (+96232012213)
Attachments required for credit card payments :
1. Copy of credit card (both sides) of person who is responsible for the booking
2. Copy of the passport of the credit card hold
1b. Credit card payments using an online secure link.
Please contact us and a secure payment link will be provided to make an online transaction.
Using either method for the credit card, the transaction will be processed by MEPs Jordan/or EMP and an invoice will automatically be sent for the amount deducted and will appear on your credit card statement (as charges by Jordan Horizons Tours & Travel ) .
Please note that you will be charged in Jordanian Dinar. The conversion rate is $1 USD = 0.708 JOD . The 3% surcharge is added to cover the merchant fees.
Attachments required for credit card payments :
1. Copy of the passport of the credit card hold
All Payments are powered by and handled to charged securely through :
- MEPS : https://www.mepspay.com/
- EMP : https://empjordan.com.jo/en/index.jsp
2. Bank Electronic Transfer
Bank Details
Name of the Beneficiary: Jordan Horizons Tours & Travel
Name of the Bank: Arab Bank PLC
Account Number in Jordan: 0122-062512-4-510
Swift Code: ARABJOAX100
IBAN Code: JO07 ARAB 1220 0000 0012 2062 5125 10
Bank Full Name : ARAB BANK PLC (JORDAN )
City & Address: Aqaba Branch – Jordan
*If you want to make an electronic transfer please send us by email a copy of the transfer.
*You will be required to cover all bank and transfer fees associated with the transaction so that we receive the full amount for the tour.
3. Paypal
Account name : jo.horizons@gmail.com .
Payments by paypal are subject to a 5% surcharge. Please add 5% to the agreed final amount. Please send the copy of the transfer by email.
4. Western Union or Money Gram
If you wish to make a transfer via Western Union or a money gram please contact us for the full details. You will be required to cover the transfer fees yourself so that we receive the full amount for the tour.
CANCELLATIONS & REFUNDS
1. Cancellation policy for day trips
Special conditions apply for day tours not including hotel bookings. These excursions can be cancelled 08 days before arrival to Jordan with no penalty. After that date cancellation fees will be 100%. Transfer of a confirmed booking to another tour or departure date is deemed a cancellation of the original booking. There will be no refund for cancellation of unused services on or after commencement date.
In case of a travel warning to Jordan the cancellation policy will be handled case by case.
In case you decide to cancel the tour due to conflicts in neighboring countries this is possible until 14 days before the tour starts. We will charge an administrative fee of $25.00USD for day tours and the remainder will be refunded. Otherwise the above cancellation fees apply.
2. Cancellation policy for multi day trips
Cancellation requests need to be sent in written form. The following scale of charges applies:
Before 14 Days of Notice : 0 % of the total package price (Free Cancelation )
14 to 08 Days of Notice: 50% of the total package price
07 to 01 Day(s) of Notice: 75 % of the total package price
In Case of No-Show or cancelation on the day of arrival: 100 % of the total package price
There will be no refund for cancellation of unused services on or after commencement date.
For group tours (6+ people) cancellation rates will depend on the individual hotel policy and this will be advised separately.
Transfer of a confirmed booking to another tour or departure date is deemed a cancellation of the original booking. There will be no refund for cancellation of unused services on or after commencement date.
In case of a travel warning to Jordan the cancellation policy will be handled case by case.
In case you decide to cancel the tour due to conflicts in or travel warnings for neighboring countries this is possible until 14 days before the tour starts. We will charge an administrative fee of $100.00USD for overnight tours and the remainder will be refunded. Otherwise the above cancellation fees apply.
3. Cancellation policy for Shore Excursions from Aqaba Port
Special conditions apply for shore excursions not including overnight/hotel bookings. These excursions can be cancelled 08 days before arrival to Jordan with no penalty. After that date cancellation fees will be 100%. Transfer of a confirmed booking to another tour or departure date is deemed a cancellation of the original booking. There will be no refund for cancellation of unused services on or after commencement date.
In case the cruise ship will not dock in Aqaba Port/Jordan due to weather conditions or any other circumstances we will refund 100% of the payment.
In case of a travel warning to Jordan you can cancel the tour last minute. The money will be refunded to you in full, except additional bank charges or credit card charges are not covered by us.
In case you decide to cancel the tour due to conflicts in neighboring countries, this is possible until 07 days before tour start. We will charge an administrative fee of $25 USD for day tours and the remainder will be refunded. Otherwise the above cancellation fees apply.
4. Refunds
A refund will normally be made to the same account and using the same method used for the original payment. Additional bank charges or credit card charges are not covered by us.