Review & Feedback if you are Satisfied & Happy
We will have your feedback while you are in Jordan at the end of trip upon departure , you will have a "Feedback & Evaluation Form" , you will fill it and give it to our driver/guide (this evaluation/questionnaire form is available on this link/flie link to be downloaded :(CWRT-Feedback Form.docx (136835)) , Also , you can submit your review through the " Feedback Form (Trip Review ) below . We will get your feedback submitted and it will be highly appreciate & thanks for taking the time to share about your recent opinion for Classic Wadi Rum & Jordan Tours with its branches , Please note that your review will be revised & studied deeply by our "Quality & Service Department" and get back to you as soon as we can after revisions ! We will share your review online ( if you give us the permission to accept the idea on this link /tab (Clients Testimonials)) which is available on this link : (http://www.classicwadirumtours.com/reviews/) …
Regarding Complaints , Reclamation & Refund :
Regarding Complaints: If you are not satisfied & unhappy with a certain aspect of our trips , you may inform our local guide or trip consultant so that no similar problems occur. The majority of such problems could usually be solved from the beginning. If not you should inform the general director of the agency. In case of complains you should inform the agency by sending an email, or fax within 15 days after the end of your trip. A letter of reclamation should include the justified proof. CWRT is not responsible for all the reclamations submitted after 15 days after the end of the trip. . In the unlikely event that you are disappointed with your hotel accommodation, transportation and any other service you can easily contact our team, and we will take it in consideration.